Frequently Asked Questions (FAQ)

Welcome to the LumiMousse Frequently Asked Questions page.

We've tried to make our website as user friendly as possible. If however,  you require further assistance please contact our support department.

1. When can I expect to receive my order?

Answer:

Our estimated delivery timelines are as follows:

Handling Time: 1–2 business days

Transit Time: 6–8 business days

Estimated Delivery Time: 7–10 business days

For more details, please review our Shipping Policy page

2. Do you offer free shipping?

Answer:

We offer free shipping on all orders to anywhere within the United States.

For more information, please visit our Shipping Policy page

3. Do you ship internationally?

Answer:

We currently only ship within the United States

4. How can I track my order?

Answer:

Once your order has shipped, you will be able to track it using our tracking page

5. Can I cancel my order

Answer:

Yes. We offer a cancellation window of 24-hours within time of purchase

To cancel your order, please contact our support team as soon as possible.

6. What if I receive a defective product?

Answer:

In the event that you receive an item that is defective we can provide a free exchange for a replacement.

Return items within 30 days of receipt of the order.

For more details, see our Return Policy page

7. When will I receive my refund?

Answer:

After returned items have been received and inspected a refund will be processed.

We generally process refunds within 7 business days. Please note that these times may vary due to the payment method provider.

For more information, see our Refund Policy page

8. Do you have a physical store?

Answer:

No. We are an online only retailer. This allows us to compete on price and offer a greater variety of products to our customers.

9. How do exchanges work?

Answer:

For more information visit our return policy instructions that are listed in our Return Policy 

10. How can I contact customer support?

Answer:

You can reach our support team via email or phone all contact info is listed at the bottom of this page

Fraud Prevention

For the protection and peace of mind of our customers, we at LumiMousse reserve the right to cancel/put on hold orders that we suspect may have been created as a result of unauthorized or fraudulent activity.

We may require further verification for some high value or flagged transactions.

If you're having issues feel free to contact us at this link: info@lumimousse.com.

Contact Information

Store Address: 9547 Snowy Springs Circle, Elk Grove California 95758, United States 

Store Email: info@lumimousse.com

Store Phone: 916-404-0947

Customer Service Hours: Monday to Friday: 9:00 AM – 7:00 PM (PST)

We try out best to e-mail between 1-2 business days