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Refund policy

Refund Policy

Last Updated: 4/25/2026

At LumiMousse, we’re committed to making sure you’re happy with your purchase. If something isn’t right, we offer a straightforward return and refund process to help resolve the issue quickly.

Returns & Eligibility

We accept returns within 30 days of delivery.

To qualify for a return, items must be:

  • Unused and unworn

  • In original condition

  • Returned with all original packaging, tags, and accessories

Our support team is available to guide you through every step of the return process.

Restocking Fee: None — we do not charge any restocking fees.

Order Cancellations

Orders can be canceled within 24 hours of purchase.

To request a cancellation, please email  info@lumimousse.com with your order number.

After 24 hours, cancellations are not guaranteed as orders may already be processed or shipped. If your order has shipped, you can still return it once it arrives following this policy.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

We cover all return shipping costs if the item:

  • Arrives damaged

  • Is defective

  • Is incorrect

Change of Mind (Customer Remorse)

Customers are responsible for return shipping costs if:

  • The wrong item was ordered

  • The item doesn’t fit

  • The item is no longer wanted

Note: Original shipping fees are non-refundable.

How to Initiate a Return

  1. Contact Us
     Contact  info@lumimousse.com with your order number and reason for return.

  2. Prepare Your Package
     Securely pack the item in its original packaging, including all tags and accessories.

  3. Ship the Item
     Follow the return instructions provided in your return authorization email.

Refunds

Once your return is received:

  • Inspection: We verify the item meets return requirements

  • Processing: Approved refunds are issued to your original payment method

  • Timing: Please allow up to 7 business days for processing (timing may vary depending on your bank or provider)

Exchanges

We offer exchanges for eligible items.

If you need a different size, color, or product, contact us at info@lumimousse.com, and we’ll help you arrange a quick exchange.

Orders Not Received

If your order hasn’t arrived within the expected timeframe, contact us at info@lumimousse.com with your order number.

If the package is confirmed lost, we will:

  • Issue a full refund, or

  • Send a replacement at no additional cost

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly labeled as non-returnable on their product pages.

Policy Updates

LumiMousse reserves the right to update this Refund Policy at any time. Any changes will be reflected here with a revised “Last Updated” date.

Continued use of our website indicates your acceptance of any updates.

Need Help?

Store Address: 9547 Snowy Springs Circle, Elk Grove California 95758, United States 

Store Email: info@lumimousse.com

Store Phone: 916-404-0947

Customer Service Hours: Monday to Friday: 9:00 AM – 7:00 PM (PST)

We try out best to e-mail between 1-2 business days